Reeling out statistics, company executives told TOI that average tickets generated daily had dropped to around 1,000 from nearly 3,000 a year ago, with not all related to complaints about the system but also related to fines and penalties levied by government.
“Out of every 10 tickets, nine are resolved within a day and most of them do not point to a major glitch in the portal,” said LTIMindtree’s COO Nachiket Deshpande, adding there have been no performance-related outages.
Since V3 required validation as a key element, the team implementing the switchover had reached out stakeholders to update their details before the transition. But, several companies and professionals ignored the advisory, including updating contact details, which now needs to be fixed.
Company executives said government agencies conducted a technology audit of the work done and there is no case where the form itself not working.
Deshpande said volumes on corporate affairs ministry’s portal has been 15% to 20% more than what was mentioned in the RFP (request for proposal). Due to this, the firm had to involve Aan Chauhan the chief technology officer (CTO) and his team. The IT services firm said rollout of the new version is 80% complete. The initial plan was to roll out all forms in one go itself. Prior to the rollout, a group of 50 CAs and company secretaries tested the portal using various use cases.